Before you contact us, please do the following:

- Be sure that you're doing everything right. We all make mistakes sometimesà Be attentive.

- Look at the Help file: it may already contain an answer to your question. A lot of people ask us something like "how do Ià", though the complete information is there (in the document you're reading now).

- Visit HDD Health home page in the Internet at http://www.panterasoft.com. It's a good chance that you'll find the newer version of HDD Health there; we're trying to update the program once a month or even more frequently - when our staff is not on vacations, of course. Also, if the serious bug has been found in the program, but the new version is not ready yet, we make the hot fix for it.

- Visit our forum at http://www.panterasoft.com

But if you still have a problem with HDD Health and noting else helps, please contact technical support staff at:

support@panterasoft.com

Please inform us about the following:
- HDD Health version (from main window caption)
- where did you get HDD Health (http or ftp site)
- Windows 95/98/NT version (including service packs and other fixes installed), US or international, OEM or not
- computer information: CPU type and speed, amount of memory installed
- description of your problem (as much information as possible to retrieve the problem)

In order to get the complete computer information (working under Windows 95), open the Control Panel, click on "System" applet and press "Print" on "Device Manager" tab.
We'll try to help you as fast as possible, usually in one or two business days.

If you have any comments or suggestions for the next releases, please feel free to post them to us.